Frequently Asked Questions

Do you offer plans exclusively for WooCommerce, or can you manage my WordPress site without any eCommerce functionality?

We offer plans that cater not only to WooCommerce, but also to general WordPress sites without any eCommerce functionality. Whether you have a blog, portfolio, business website, or any other type of WordPress site, we've got you covered.

Feel free to reach out to us for more information about our WordPress Care Plans, and we'll be happy to discuss how we can meet your specific needs.

What's the difference between maintenance and development?

Our maintenance care packages encompass crucial aspects such as security, backup, hosting, speed optimization, and more. They are designed to keep your website running smoothly and securely by taking care of essential day-to-day operations. Our approach is to manage your full technical stack, allowing you to focus on your business without worrying about the technical intricacies.

On the other hand, our development services focus on enhancing your website's functionality. This includes making changes to your site, building custom features, integrating plugins, and addressing any specific development needs. These services are geared towards evolving and expanding the capabilities of your website. As a benefit of being on our care plan, you gain access to these development services at a discounted hourly rate, making it even easier to enhance and grow your website.

How well do you know Woo and WordPress?

WooCommerce and WordPress are our bread and butter. Our founder has been in the agency business for over a decade, and our team has been working with some of the largest eCommerce brands in the world, with complex needs. Likewise, WP Autopilot leverages the same resources to deliver unrivaled services to stores like yours.

Are you around 24/7/365 for emergencies?

Yes! WP Autopilot is proud to offer 24/7 support for any emergencies with many ways to reach out. Should anything unexpected happen to your store, our team stands by to help you get back to making sales in record time!

Is your hosting secure?

Security is our top priority. We use a secure international network of cloud computers that also serves large corporations.

We also perform daily backups and monitor all sites 24/7 for potential threats. Even more, every site we host operates in an isolated software container with all the software resources needed to run the site, making sure each site is completely private.

What if my website receives a large number of visitors? Will your server be able to handle it?

You bet! We've seen instances where websites get a sudden influx of visitors, and guess what? It doesn't break a sweat.

We keep a close eye on our hosted sites 24/7, so you won't ever be caught off guard. And if your plan starts feeling the strain from a spike in traffic, we'll shoot you a heads-up ASAP about upgrading.

But here's the cool part, we also offer the option to automatically scale up temporarily when things get crazy with traffic, so your site stays smooth and speedy for all your visitors.

How can I use on-demand development hours?

You can leverage our development team to make visual or functional changes to your site, add new features, remove deprecated elements, and do pretty much anything you’d expect from a top-notch developer or agency.

What is the 30-day money back guarantee?

Simply put, if you’re not happy with our service, we’ll refund you fully within 30 days. No questions asked! Keep in mind you will need to migrate the site back to your own hosting provider of choice.

What makes WP Autopilot different from the rest?

With a dash of innovation and dedication, we consistently out-rival our opponents by placing YOU at the forefront, packing our services with fantastic features, round-the-clock support, and flexible options.

And here's the icing on the cake - we're not just any "another" service or agency. We're a certified WooCommerce agency, also awarded the title of top WooCommerce developer as well as WordPress developer.

Our clients don't just like us; they LOVE us!

From sunrise to sunset, you, our clients, are at the heart of every decision. Your satisfaction is the driving force behind the raving reviews and standout performance feedback we shoulder with pride.

How does onboarding work?

Once you've selected the plan that works best for your needs, we'll send you a welcome email with all the details. You can securely send us your existing login credentials, and after we've received access to your WordPress dashboard and host, we'll get to work on implementing your updated site plan.

Speed enhancements might take up to a week, as they require careful setting updates to your theme, plugins, and core files. Instead of risking your site crashing, we do this incrementally to ensure that your speed is optimized without impacting your site's functionality.

Rest assured, we'll follow up with you throughout the process to keep you informed of our progress and any additional steps required.

I have more than one WooCommerce site that needs maintenance. Can WP Autopilot help?

Each of the plans we offer is tailored to the unique needs of each website. We're more than happy to provide next-level maintenance and security for all your WordPress sites, but keep in mind that each site will require its own specific plan.

If you have multiple sites and are interested in our services, don't hesitate to reach out to us. We'd be delighted to discuss discount options for managing multiple sites to ensure you get the best value for your needs.

What happens if a plugin or theme update breaks my WooCommerce site?

Before implementing any changes, we conduct thorough testing in a secure staging environment.

In the event that anything causes issues or disrupts your site during a WordPress or WooCommerce update, we won't leave you in the dark. Typically, if it's a small issue, we'll take care of it immediately. However, if it requires more attention and time, we'll provide you with a clear estimate and keep you informed every step of the way.

What is the typical response time and resolution time?

We aim to respond to the majority of ticket requests within 24 hours. For single-request tickets, most are resolved within 48 hours, although the resolution time may vary depending on the complexity of the task.

With our Priority Support option, we expedite the process even further. Single requests submitted through Priority Support are typically resolved within 12-24 hours, though the timeline may still depend on the task's complexity.

For multiple-request tickets, the resolution time may be slightly longer, contingent on the specific requests involved. Nevertheless, rest assured that fast resolution remains one of our core commitments.

What type of website security does WP Autopilot Provide?

Security is our topmost priority. We go the extra mile to fortify your WordPress and WooCommerce site with premium security measures.

With either our Standard or Premium Plan, your site will be given the optimum protection and coverage it deserves.

Additionally, we proactively administer routine security updates to your WordPress dashboard and server, ensuring your site remains shielded and that the security strategy we employ is customized to your site's individual requirements.

My WooCommerce site has been hacked. Can WP Autopilot assist me?

Absolutely! With all of our plans, we include complete malware removal. We’ll have your site up and running ASAP.

Does the hosting provide I have matter?

We understand that your WooCommerce site may have unique requirements and preferences when it comes to hosting providers. We have extensive experience working with various hosting providers, so no matter which one you use, we're well-equipped to assist you.

However, it's essential to note that not every hosting provider can deliver the speed and functionality your site requires. That's why, as part of our commitment to your success, we include free dedicated hosting with all our plans. This ensures top-tier speeds and security, allowing your site to operate at peak performance levels.

Why are plugin and theme updates implemented weekly instead of daily?

Updates are often released with bugs. By updating weekly, we are able to troubleshoot and eliminate the impact that a buggy update can have on your website. In addition, doing multiple updates at once allows for a smoother process, ensuring your site won’t crash or a lag. We perform updates during non-peak weekend hours because it is the least invasive to your site’s performance. With larger updates, particularly those for WooCommerce, we perform updates more slowly to ensure you do not lose site function.

Does WP Autopilot provide phone support?

Of course, we do! If you have any questions just reach out and we can schedule a call to chat.

Can I start with a monthly plan and upgrade to the yearly plan when I’m ready?

Absolutely! We highly recommend starting with a monthly plan, and here's why: it allows you to experience firsthand the WP Autopilot difference. We understand that entrusting the maintenance of your website to us is a significant decision. Opting for a monthly plan gives us the chance to build trust and establish a solid working relationship with you.

When you're ready to take advantage of the cost-saving benefits offered by our yearly plan, simply let us know. We're here to accommodate your preferences and ensure you get the best value for your needs.

Does WP Autopilot offer custom development?

We're thrilled to be a part of CoSpark, a prominent agency specializing in WooCommerce development.

Engaged in a large-scale project? Require support that goes beyond our standard plans? No worries - we're here to lend a hand every step of the way, especially if you're enrolled in a Care Plan, which offers discounted development hours to assist you further.

Does WP Autopilot manage WordPress multisite networks?

We do! Each site in a multisite network requires its own plan. We’d love to work with you to manage your multisite network!

Can I cancel my plan at anytime or get a refund?

While we believe you'll be delighted with the service WP Autopilot provides, we understand that circumstances may lead you to cancel your plan. You have the flexibility to cancel your plan at any time, although please note that we do not offer refunds after the initial 30 days of your subscription.

In the event that you do choose to cancel, rest assured that we will continue to deliver the same high-quality maintenance and service to your website until the end of your subscription period. Following this, you'll be responsible for migrating your site to your preferred hosting provider.

Have More Questions?

Your eCommerce venture is about to take a thrilling turn and relieve you of the headaches it comes with.

We are happy to answer ANY questions you might have. Feel free to reach out:

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