FAQs

There are many great WordPress maintenance companies out there. We pride ourselves at doing things a little better than our competitors by prioritizing our clients through a variety of built-in features, support, and options.

Our Customers Love Us! 

Everything we do begins and ends with our clients. Your satisfaction is our number one goal, and it is why we have such great performance feedback and reviews from the clients we have had the privilege of serving.

Once you’ve selected the a plan that works best for your needs, we’ll send you a welcome email that includes all of the steps you’ll need to securely send us your existing login credentials. After we’ve received access to your WordPress dashboard and host, we’ll have your updated site plan implemented within 48 hours.

Speed enhancements might take up to a week, as they require careful setting updates to your theme, plugins, and core files. Rather than risk your site crashing, we do this incrementally so that your speed is optimized without your site function being impacted.

We sure can! We offer plans that are specifically designed for eCommerce platforms built on WordPress. Our Premium Plan was created to provide you with the advanced functionality and support you’ll need. eCommerce platforms require extra attention and resources, and we’ll help yours run efficiently, effectively, and safely.

Each of the plans we offer are specific to each website. We would love to assist you with next-level maintenance and security for as many WordPress sites as you need, but each site will require its own specific plan.

We make all updates on a staging environment before pushing it live. If an update breaks the site, we will let you know and provide you with an estimate to get this fixed correctly.

Most ticket requests are responded to within 24 hours. The majority of single-request tickets are resolved within 48 hours, this depends on the task itself. With Priority Support, we resolve single requests within 12-24 hours, again this also depends on the task weather it’s a simple or complicated one. Multiple request tickets can take slightly longer depending on the request, but fast resolution is one of our core promises.

We’ll bring premium security to your WordPress site. With either our Standard or Premium Plan, your site will be given the optimum protection and coverage it deserves.

We also provide routine security updates to your WordPress dashboard and server as needed. This gives you added coverage, and ensures that the security solution you receive is unique to your site.

To find out more about our site security process, click here.

Absolutely! With our Premium Plan, we’ll have your site up and running within 24 hours.

We understand that you might have different needs and expectations for your WordPress site and we have experience working with any hosting provider you use. With that in mind, not every host is capable of supporting the speed and functionality you need. That is why we offer and recommend that all of our clients take advantage of the free hosting migration we offer through one of our trusted WordPress hosting partner. With top-tier speeds and security, your site will be able to run at optimum levels this way.

Updates are often released with bugs. By updating weekly, we are able to troubleshoot and eliminate the impact that a buggy update can have on your website. In addition, doing multiple updates at once allows for a smoother process, ensuring your site won’t crash or a lag. We perform updates during non-peak weekend hours because it is the least invasive to your site’s performance. With larger updates, particularly those for WooCommerce, we perform updates more slowly to ensure you do not lose site function.

We believe the best way for us to keep our costs low is to keep our operations simple and limited to essentials. While we do not provide support on the phone, our email options are fast and easy, giving you the same level of support as traditional phone operators once did.

Absolutely! In fact, we encourage our clients to start with a monthly plan. This gives you the opportunity to see the WPAutopilot difference for yourself. We understand that handing maintenance of your website over to us is a very big deal. A monthly plan gives us the opportunity to establish your trust and relationship…And when you’re ready to take advantage of the discount our yearly plan provides, just let us know!

We offer custom development as a supplement to our plans. Our parent company is AnnexCore, a WordPress and Mailchimp development agency. If you have a larger site design project and need help outside of what is included in our plans, we can definitely help! 

  • eCommerce (WooCommerce, Easy Digital Downloads, WP Simple Pay, etc.)
  • Membership (MemberPress, Restrict Content Pro, s2 Member, etc.)
  • Learning Management (LearnDash, LifterLMS, Sensei, etc.)
  • Multilingual Support
  • Outside API/Software Integrations
  • Multisite Installations

We do! Each site in a multisite network does require its own plan. We’d love to work with you to manage your multisite network!

Although we think you’ll love the service we provide at WPAutpilot, we do understand that you might need to cancel your plan for a specific reason. You may cancel your plan at anytime, although we do not provide refunds. In the event that you do cancel, we will continue to provide the same level of quality maintenance and service to your website until the end of your subscription period.

Put Your WordPress Website On Autopilot

We’ll manage updates, run security checks, take daily backups,  perform speed optimization, and more!

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